Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

We allow refund for wrong items sent, or damaged / defective items. 

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a refund or for any related question, you may contact us at support@sillykitties.co. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-refundable items
Certain types of items cannot be refunded, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept refunds for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept refunds on sale items or gift cards.

 

Refund timing
If your request is approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

 

This policy is subject to change at any time, without notice.